Many customers over time may experience slow internet speeds or Wi-Fi drop outs when using wireless devices, 99% of the issues are cause by poorly located routers or other devices such as Wi-Fi repeaters or extenders interfering with your routers Wi-Fi signal.

Get a professional

Here at I Need Broadband we have developed a service we call “ Professional Wireless Survey Service”

The professional survey will be conducted by a qualified engineer who is an expert in their field, they will test for and record the following information in each room or area:

• Signal Strength and SSID in dB for the customer WiFi router/AP
• Channel or frequency of the customer WiFi router/AP
• Signal Strength and SSID in dB for other WiFi sources that may have an overlapping transmission band with the customer WiFi router/AP

This information will be presented to the customer in simple terms, The engineer on the day of the survey may make some small adjustments to the wireless router settings or extenders, you must have the login details for the devices or the engineer can not make these changes. An emailed copy of the survey is sent to the customer after the survey is completed, so the customer can see easily whether the coverage they have meets their needs, expectations and also provids a record of any changes that have been made on the day or in the future

Money back guarantee

If we can not improve your wifi coverage then your survey will be free* The cost of a professional wireless survey is £45.00 if paid on the day of survey or £50.00 if added to your monthly collection.

Call us now on 0115 871 8379.

Hints and Tips

1. Location of Router. Your wireless router transmits and receives information from your wireless devices. Ideally this should be located as near as reasonably possible to the areas in your property where you need WiFi the most.

2. Walls and property size. The strength of wireless signals reduce with distance, but is also affected by absorption or reflection in walls.

3. Using wireless extenders and repeaters. Boosting wireless coverage can be achieved by using specialised equipment to add repeaters or extenders. Whilst these can be an effective means of improving coverage, it is vital that they are set up correctly or they can cause lower speeds and reduce reliability. We strongly advise asking for professional help in selecting and configuring extenders and repeaters. Please contact us for more information.

4. Channel number and Channel Width. Generally, wide channels (40MHz) or higher have the highest data capacity and therefore can send or receive data faster. However, wide channels are also more likely to overlap with other wireless routers if nearby, which creates interference that reduces speeds. Sometimes a narrow channel (20MHz) can therefore give faster real-world performance.

5. Interference from other sources. Some non WiFi equipment is permitted to transmit data on the 2.4GHz WiFi band and can cause interference or reduced performance on your WiFi network. This equipment can include baby monitors, DECT cordless phones, X-Box controllers, some alarm and door entry systems, microwave ovens and Zigbee remote controllers (used by some smart lighting and audio visual systems). It is generally recommended to locate your router and wireless devices as far as possible from this type of equipment, to identify this interference you will need a specialist.

6. Device Compatibility. Most WiFi routers use up to date standards (protocols) to communicate with their associated WiFi devices. However, some old equipment may not be compatible with the latest standards. For example, older equipment used the 802.11 A, B and G protocols, whereas newer equipment is built to use 802.11 N and AC protocols.

7. Expected speeds. Many routers claim speeds of 150Mbps, 300Mbps or higher data rates. These are theoretical maxima based on controlled laboratory environments. Real world speeds are generally less than 50% of these headline speeds. Please keep in mind that the speed of internet access is limited to the speed of your line or subscription package, which will often be different than the WiFi speed. As an example, if you have a 30Mbps internet subscription, you will not be able to download data from the internet faster than this. Please also note that your internet connection speed is shared between the users and devices connected to your network. Therefore, if say a Playstation game is being updated at the same time as an Apple update and a movie download, they will all share the overall internet capacity at the property and will therefore appear slower than the headline subscription speed.

*money back guarantee is only valid if the customers wifi coverage is same or less after any new equipment has been installed.