We no longer use CPI to calculate annual price rises. Instead, we reserve the right to increase your package cost by £4 each March, excluding promotional product offers. Fixed‑price annual business contracts are not affected by this increase until the end of their terms.
Details:
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From 17 January 2025, Ofcom rules require any mid‑contract price rise to be clear in pounds and pence and disclosed at the point of sale.
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If your current contract is still in force, the £4 increase will apply in March each year.
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If rates of inflation are negative, the price increase will still be £4, or, if you are no longer under contract, we will align your charges with the current price listed on our website for your product.
Why the £4 Increase?
This fixed increase helps us manage rising costs for equipment, services, and investment in our network.
Notice:
We’ll notify you of any price change in your invoice email at least 30 days in advance.
Examples:
| Current Monthly Plan | Extra Cost per Month (from March) |
|---|---|
| £30.00 | £4 |
| £40.00 | £4 |
| £50.00 | £4 |