Frequently asked questions
Straight answers to the questions we get asked most. Can't find what you need? Get in touch and we'll help directly.
How do I check if I can get full fibre at my address?
Enter your postcode in the checker on our homepage, or get in touch and our team will confirm coverage and the fastest available speed at your address.
How long does installation take?
Most full fibre installs are completed within 1–2 weeks of ordering, and fixed wireless installs are often quicker since there's no street works involved. We'll confirm an exact date when you order.
Is there a contract, and can I leave early?
Our standard plans run on a 12 or 24-month contract. Early termination charges may apply if you leave before the end of your term — full details are confirmed at the point of order.
What happens if my connection goes down?
Contact our support team and we'll get an engineer looking into it. Business customers with a backup connection will fail over automatically with no manual action needed.
Can I keep my existing phone number?
Yes — we handle number porting for you when you switch your home or business telephone line to us, with no downtime on your number.
I'm moving home — can I take my broadband with me?
In most cases, yes. Get in touch before you move and we'll arrange to transfer or reinstall your service at your new address.
Do you offer broadband for schools and councils?
Yes — see our Education Services page for schools, and our Business page for councils and public sector sites.
How do I check current network status?
Visit our Network Status page for real-time updates on service across our network.